summer edition newsletter beach scene
Our final circulation for 2019 heralds the impending launch into an exciting and action packed 2020. The Semester 1, 2020 training calendar is now live online and already taking enrolments, providing a hint at the busy year ahead.

With many more new and redeveloped course launches anticipated in the new year, the Learning Centre are continuing their journey through an incredibly active period both in training development and increasingly high demand for our courses.

Since our last update we have successfully relaunched an updated version of our popular face-to-face course QC9 Critical Components of Risk Assessment, and released a brand new eLearning course; QC54 Foundations of Risk Assessment and Management. Read more about them below.

We continue to be the preferred training provider for the Department of Child Safety, Youth and Women Youth Justice Department and have recently had an exciting week delivering much appreciated training to Northern Territory Health, Mental Health teams in Darwin.

For more updates on our busy program, as well as tips and resources available, scroll down to view these features in this eNewsletter:
  • QC9 CCRAM relaunch
  • New: QC54 Foundations of Risk Assessment and Management
  • QC14 upgrade - testing underway
  • QC55 Formulation and intervention planning
  • Improvements to our online experience
  • Share your training experience with others
  • Having trouble utilising our eLearning?
  • Who can attend Learning Centre training?
We look forward to sharing many more new and exciting developments in 2020.
still from filming for QC9 clinicial setting vignette
QC9 CCRAM relaunch

Our most popular course, QC9 Critical Components of Risk Assessment and Management (CCRAM) has undergone a major redesign.

Developed in partnership with the Mental Health Alcohol and Other Drugs Branch, and in collaboration with an expert reference group from around the state, the course includes a whole range of new and dynamic content.

Course content changes include:
  • using comparative language in risk summaries, rather than risk ratings
  • addressing sexual health and safety risks as part of vulnerability
  • meeting consumer needs across services and age demographics (including child and youth and older persons)
  • supporting culturally appropriate approaches to engagement and holistic care planning
  • featuring brand new, comprehensive case study and filmed vignettes
  • embedding lived experience perspectives.
The course will be supported by a brand new eLearning module (see the QC54 update below) to further support knowledge, and an online assessment that can be completed at your own pace (with two weeks to complete post training).

The entire development is supported by comprehensive literature reviews; the research papers will be published soon on a new Resources Hub.

View the Semester 1, 2020 training calendar for options to enrol and attend the new course.
Enrol in the NEW QC9
QC54 Foundations of Risk Assessment and Management front page
New: QC54 Foundations of Risk Assessment and Management

A new eLearning course was launched in late October to support our existing Risk Assessment training packages. QC54 Foundations of Risk Assessment and Management supports a clinicians understanding of the principles of risk assessment and management planning by stepping through the following topics:
  • recognise the context for risk assessment and management for people with mental health issues
  • list the six stages of risk assessment and management
  • define static, dynamic, protective, future, and unknown factors according to the six domains of risk
  • describe how triggers and warning signs inform risk management
  • identify what makes an effective risk summary
  • state the importance of targeted, collaborative management strategies and care planning to mitigate and prevent risk
  • access resources for future practice and extension of learning.
When is this training used?
  • For less experienced clinicians it would be useful to access this eLearning prior to attending a QC9 face-to-face session.
  • Whilst not a substitute for QC9, QC54 eLearning could be completed as an interim measure to refresh your knowledge in risk.
  • Students on placement will also find this course incredibly useful to support their upskilling.
Learning is supported by a resource hub, which provides an extensive list of information, tips sheets, research reviews, as well as links to guidelines, policies and other supports.
Visit QC54 eLearning
scene from filming for QC14 scenario
QC14 upgrade - testing underway

When our long standing two day intensive course QC14 Mental Health Assessment was due for a review, naturally we were focused on ensuring the course remained relevant, aligned to current best practice models and provided skills that clinicians could immediately apply in practice. The project team also asked a very important question... how can we make the course more accessible?

Being a two day course it had created attendance issues for many learners; despite having the desire and requirement to participate, it was often just not practical to take that much time away from clinical workloads. Therefore shortening the course to a single day was an important priority, but could not be at the sacrifice of learning outcomes.

The project team behind this upgrade are also busy working on a concurrent development: an eLearning course to support the application of Mental Health Assessments in the clinical setting. You can read more about the new QC55 eLearning development below.

Testing of the course is underway, and with the pilot for the new QC14 planned for January 2020, the subsequent roll out across the state has already been planned. View the calendar for dates and locations of the new course and stay tuned for more announcements.
set scene from filming for QC55
QC55 Formulation and intervention planning eLearning

This exciting new eLearning course will support the implementation of formulation and intervention planning skills touched on in QC14, as mentioned in our article above.

Rather than provide pages of additional reading, this course is being designed with interactive elements for an interesting and engaging experience.

All course material has been written and scenarios filmed. Construction of the dynamic module elements and editing of videos is currently in progress. We anticipate launching the QC55 eLearning in January 2020 inline with the launch of QC14.
Need Professional Development points?
sample course demonstration
Improvements to our online experience

We have upgraded our eLearning courseware development tools in order to provide you with an even better online learning experience.

Keeping our learners needs at the forefront of our evolution, this upgrade will make it easier to view courses on mobile devices, as well as provide a sophisticated presentation of content and interactivity.

Check back in the new year for newly developed courses using this fresh new format, the first to be released in January 2020.
testimonial example for QC2
Share your training experience with others!

By sharing your experience, you may help other prospective learners make a decision about their own course enrolment.

Starting in 2020 the Learning Centre will be introducing a new and easy way for participants to provide testimonials regarding their training experiences.

When completing your post-training evaluation online, there will be a new checkbox that will enable you to provide consent for the Learning Centre to use your de-identified comments in our marketing or promotional material in the form of a testimonial. Opting in is completely optional and all testimonials will be anonymous and published only with generic attributes, e.g. Psychologist, Metro North Hospital and Health Service.
learning centre app icon
Having trouble utilising our eLearning?

Some default browsers interfere with the functionality of our online training system. For example Internet explorer cannot support the interactive elements that exist in many of our courses.

Help is available.

By downloading the Learning Centre app you can create an easy shortcut on your desktop that will ensure that it opens correctly and functions each and every time.

For assistance with the set up, app instructions are available, download below.
Download app instructions
Who can attend Learning Centre training?

Despite a common misconception, Learning Centre training IS NOT limited to Queensland Health staff only.

Our training is accessible generally to anyone with an interest or involvement at any level with people experiencing mental health problems.

View the
Target Audience information sheet for more information.

Note: understanding how the learning applies to your role and scope of practice is imperative.
If you are unsure on your enrolment in a training session, chances are you may not be. There are a couple of things you can do to check and ensure you won't be turned away:
  • don't rely on 'someone else enrolled me', only you can complete your own enrolment in training
  • successful enrolments generate an immediate, automatic 'acknowledgement' email - check your junk email folder if it hasn't turned up - you can print this email as a reminder
  • 'Confirmation of enrolment' emails are distributed approximately 1 week prior to each event
  • visit login and check My bookings under the My courses tab to check your enrolments - if an enrolment doesn't appear here, you are not confirmed.
Why do you need to be enrolled?

Learning Centre training is resourced based on the number of participants enrolled and have strict capacity numbers depending on the course. In addition, there are compliance requirements as a registered training organisation, and public liability considerations to take into account.

Important pre-course checks and mandatory pre-learning is also a requirement of many of our courses. If these are not done, an enrolment cannot be completed and attendance is not possible.

If you want to attend a course, get in early and secure your place. Complete any eLearning early so your enrolment can be guaranteed.
The Learning Centre is transitioning to online assessments for our three assessable courses. This will allow for a range of benefits to be enjoyed by our learners, most significantly more time can be spent on course content during the training day.

Online assessments are now in use for the new QC9 Critical Components of Risk Assessment and Management, with the new QC14 course utilising this development when launched in 2020. Our accredited course 10120NAT Course in Observing and Documenting a Mental State Examination will be undergoing a comprehensive review in the new year and will also transition to online assessments when relaunched.
online assessment process
Queensland Centre for Mental Health Learning, Ellerton Drive, Wacol Qld 4076
West Moreton Hospital and Health Service, RTO code 40745
(07) 3271 8837

ABN: 64 468 984 022