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The following are common regarding our training and functions of the training system. Click on the plus icon to access the topic.

Frequently Asked Questions

Enrolments can only be completed via the Learning Centre training system at www.qcmhl.qld.edu.au
If you are already enrolled in a training event and need to change your enrolment:
• go to the Learning Centre training system at www.qcmhl.qld.edu.au and log in
• select the My Courses tab
• select the course from the list of events you are enrolled in
• click on Cancel booking
• your booking has been cancelled you can enrol in an alternative training event.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.
Confirmation emails are sent to all participants approximately 2 weeks from the delivery date, when the enrolment window has closed and all participant names have been collected.

A reminder text is also sent approximately 2 working days prior to the training day.

Please ensure that you provide up to date details when you enrol and update your profile if your situation changes, so that your learner profile can be maintained accurately and confirmation messages sent to you.

If you're worried that you've missed your confirmation email, check in the junk or trash folder of your emails and accept the Learning Centre as an approved contact.
Upon submitting an enrolment you will receive an automatically generated email acknowledging receipt of enrolment. Your confirmation email will be sent, approximately 2 weeks from the training delivery date.
To check your enrolments and bookings:

• go to the Learning Centre training system at www.qcmhl.qld.edu.au and log in
• select the My Courses tab
• view the courses listed to check if you are enrolled.

If the course has a workshop component the My courses view will not tell you if you are booked into the workshop - only that you enrolled into the course. To check if you are signed up to a workshop session hover over the My Courses tab then choose the My Bookings option that will display. If the course you want to attend is not listed here you have not signed up to a session date. Please return to the course and complete any pre-requisite reading or eLearning and then book into a session under the Workshop item in the course.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.
It is a requirement of training providers that they adhere to National laws stipulating standard demographic information is collected from their training participants. Enrolments cannot be finalised without specific fields being completed in full. The collection, storage, use and disclosure of any personal information provided is protected under Privacy and Personal Information Protection Acts.

De-identified statistics can assist in ensuring we meet the needs of our target audience by being informed about demographic groups.
The Learning Centre makes statewide recommendations that programs are undertaken every two years as a refresher. Program content is regularly updated to ensure it reflects current best practice and aligns to relevant guidelines and legislation, so regular renewal is highly recommended.

Clinicians should also check with local policy regarding frequency of training, as some HHSs make recommendations about annual requisite competencies based on local service requirements.
Unfortunately not. Training capacity limits undergo extensive consideration based on the individual program, the content (some of which is highly sensitive) and how the training is delivered (i.e. what is best for safe practice). To ensure program fidelity, to maximise the effective transfer of learning, and to ensure all content can be covered in the allocated time, capacity limits must be adhered to.
Privacy and confidentiality laws do not allow us to provide participant details to other participants. HHS Executive/Managers/Education coordinators however (or managers of other organisations who have arranged for their staff to attend) may request a report of attendees from their organisation where relevant. This requires Learning Centre management approval before it can be released.
Generally if you cannot attend the full day it is recommended that you withdraw your enrolment so that it can be offered to another participant. You are not eligible to receive your certificate (or CPD allocation) if you have not completed the course in full, and it will be to the detriment of your learning and application of skills in practice if you do not receive the full learning package.

In most instances it is a requirement of your role, duty of care and profession to complete the program in full so you can be deemed competent in the area of practice. If you cannot attend the full day please postpone to an alternate time and in the meantime investigate online training options available, e.g. Learning Centre eLearning portal at www.qcmhl.qld.edu.au
The Learning Centre is not responsible for the costs associated with participation in training, including travel or accommodation.

If you are required by your organisation to travel outside of your usual HHS to attend training, it is up to you to negotiate with your service if they can support your attendance.
VC link is not available for our standard face-to-face courses.

In order to meet RTO requirements and ensure appropriate transfer of knowledge, VC delivered training is structured and resourced differently to ensure learners receive relevant support.

If you are unable to attend a training event please investigate online training options available, e.g. Learning Centre eLearning at www.qcmhl.qld.edu.au

VC events (of the course QC26 Evaluations of Risk) are scheduled on occasion for the more remote HHS services with advertising provided to the pre-identified target groups. Enrolments are strictly limited for these events. To participate you need to be able to able to attend at one of the participating locations and submit an enrolment.
Please check the online calendar for the current list of training events and locations. All confirmed deliveries are listed online in semester blocks and usually released twice per year (e.g. October for the first semester of the following year, April for the second semester). Future dates are listed online only when confirmed and cannot be made available in advance.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.

Note: some courses are run privately and not listed online, if you have received an email/marketing about a specific course that you don't see listed on the electronic calendar, follow the instructions in the marketing you have received.
Training requests are received only from the education coordinator as nominated by the HHS Mental Health Executive/Management. The Learning Centre Program Delivery Coordinator consults with the education coordinators at specific times of the year to plan the annual training priorities for the HHS mental health services.

Please follow your local procedure to ensure that your education coordinator (via your Team Leader/Supervisor if necessary) is aware of your training requests so that they can be best informed when making decisions about the collective education needs of your HHS.
The Learning Centre receives funding through the Mental Health Alcohol and Other Drugs Branch to deliver training as outlined in the Queensland Plan for Mental Health 2007-2017 to promote recovery focused mental health services and provide skills training in risk assessment and management.

Therefore, the Learning Centre provides training free of charge for Queensland Health staff whose primary role is working with people experiencing mental health problems (or students on placement within a Queensland Health Mental Health Service at the time of the training).

Those who do not fall under this category are required to pay a nominal fee to attend our face-to-face training programs (this is less than the cost to us to produce, deliver and maintain our programs) and we continue to offer our eLearning resources free of charge.
Learning Centre training has only ever been subsidised for Queensland Health Mental Health service employees and have accommodated other participants in the past at our own expense. We are no longer provided the flexibility to do this, however are pleased if you were able to take advantage of this in the past. Fees for our face-to-face training programs are nominal and we continue to offer our eLearning resources free of charge.
QC8 Best Practice Models of Supervision has been designed as the foundation program from which the other Learning Centre Supervision programs are built. Each program is intrinsically linked to the key concepts first introduced during QC8.

Other courses tend to have a management focus rather than a clinical focus and don't cover the same core values or learning outcomes that Learning Centre training does.

The stepped process through QC8 to QC4 (and then QC12 if required) ensures that participants are receiving the components and comprehensive learning required to support the application of best practice clinical supervision in a Queensland Health, Mental Health service.
Authorised Doctors and Authorised Mental Health Practitioners are appointed under the conditions as directed by the Mental Health Act 2016 legislation unit. Please refer to the 'Administration of the Mental Health Act 2016' webpage for details of required training, relevant application for completion and process for submission: www.health.qld.gov.au/clinical-practice/guidelines-procedures/clinical-staff/mental-health/act/2016/topics/administration
The mandatory Mental Health Act 2016 (MHA 2016) training for authorised doctors, psychiatrists and mental health practitioners is not offered through the Learning Centre's training system but is available via iLearn. For background and access to the training please follow the link below: https://www.health.qld.gov.au/clinical-practice/guidelines-procedures/clinical-staff/mental-health/act/training/elearning

The Learning Centre does offer the course QC40: Capacity Assessment and Advance Health Directives which builds on the knowledge covered in the iLearn MHA 2016 online learning package. You can access this course through our training system.
The Learning Centre provides access to a range of different 'capacity' training programs to address different requirements.

QC13 Capacity Assessment is a half day face-to-face training program. It is the most comprehensive capacity training program we offer. It covers the assessment of capacity in the adult consumer, in relation to consent for mental health assessment, treatment options and general health care. This program is deemed as requisite training in some HHS Mental Health Services in addition to Mental Health Act 2016 training.

Mental Health Act 2016: Capacity Assessment and Advanced Health Directives eLearning is part of the training suite designed for Authorised Mental Health Practitioners to complement the mandatory Mental Health Act 2016 training, providing clarity around the requirements for determining capacity in a consumer of mental health services. It is recommended to be completed in addition to the Learning Centre's QC13 Capacity Assessment face-to-face training program.

The Capacity and AHD lunchbox session is designed to support HHS educators in demonstrating to local staff specifically the changes to capacity assessment that have occurred under the new Mental Health Act 2016. This is a brief one hour snapshot learning exercise, therefore it is not a substitute for any of the other training. Please ensure you also complete the above mentioned training as soon as possible if you have not done so already.

Capacity Assessment eLearning (currently not available - undergoing review). Again this is not a substitute for the any of the above training, if you recently completed this program it is still mandatory that you complete Mental Health Act 2016: Capacity Assessment and Advanced Health Directives eLearning and highly recommended to also complete QC13 as soon as possible to ensure you have covered all the current requirements under assessing capacity.

Please always make sure you check with your Line Manager/Supervisor/ Discipline Leader and/or local Education Team to determine which course is appropriate to your needs. There are different mandatory and requisite training requirements in each HHS.

Those wishing to attend the 10120NAT Course in Observing and Documenting a Mental State Examination training must provide a valid unique student identifier (USI) number on their online enrolment form, obtainable from www.usi.gov.au. This is a Federal Government requirement since 1 January 2015 for all nationally recognised courses accredited by the Australian Skills Quality Authority.

Note: enrolment for this program cannot be confirmed until a USI is provided. Accredited training results cannot be issued to anyone who has not provided a USI.
Generally if you are a Queensland Health Mental Health Clinician you are required to complete the assessment to ensure you demonstrate competency in the area of practice.

If you are not in a clinical role, or it is not relevant to your clinical practice to conduct assessments (e.g. a risk assessment, Mental State Examination, or mental health assessment ) there is no requirement that you complete the assessment, however it is still recommended as a measure of the effectiveness of learning and transfer of skills.

Note: if you do not complete the assessment you are not eligible to receive the Certificate of Achievement (or Statement of Attainment for 10120NAT Course in Administering a Mental State Examination), you can still however receive a Certificate of Attendance to acknowledge CPD hours.
Mental Health First Aid (MHFA) training can only be offered by accredited MHFA trainers.

The Learning Centre are pleased to be able to host MHFA training in 2018, with a limited number of deliveries on offer. Events will be advertised via the online calendar.

For all other MHFA training events, visit their website at for more information.
This two day course teaches people how to offer initial support to an adult who is developing a mental health problem, experiencing worsening of an existing mental health problem or in a mental health crisis, until appropriate professional help is received or the crisis resolves.

Unlike other mental health training this course is recommended specifically for non-clinical staff. Clinicians and other health practitioners should refer to other Learning Centre courses for their training needs. Alternatively visit www.mhfa.com.au for more information.
The passwords for the portal are case sensitive. Please check if the 'Num Lock' or 'Caps Lock' is on before trying again. You can reset your password using the 'Lost password' link available on the login or home screen. You will need access to your registered email address to reset your password using this method.

Help sheet

Certificate for eLearning courses completed on our system within the last 2 years are available by logging into the system and accessing the course. As long as all components are complete you should be able to reprint your certificate.

Certificates for face-to-face training completed after 03 July 2017 are also available from the training system.

If you require a certificate or record for face-to-face training completed prior to 03 July 2017 you will need to contact our training team to make your request.

Help sheet

Blended learning refers to training that has an online (eLearning) and a face-to-face component. You need to complete both components to obtain a certification.
eLearning is accessed via the Learning Centre training system.

To access eLearning:

• QHEPS for Queensland Health Staff in the workplace: search for Queensland Centre for Mental Health Learning, click on the 'Our courses' tab of the header menu bar (orange), or 'Our courses - access and enrol in training' under the Quicklinks heading on the right. Log in to the LMS.
• www: google search for Queensland Centre for Mental Health Learning, click on the 'Our courses' option in the left side navigation menu, or 'Our courses - access and enrol in training' under the Quicklinks on the right. Log in to the LMS.
• Direct access: www.qcmhl.qld.edu.au

For new users, self-registration is available at www.qcmhl.qld.edu.au
Follow these simple steps:

1. Create a new account using your work email address as your username.
2. Provide all required details in the user profile fields requested and select 'Create my new account'.
3. You will receive a confirmation email at the email address you have used for registration. Note this must be a work or education institution email address. Private addresses are not accepted by the system.
4. Validate your account by following the prompts on the confirmation email supplied.
5. Once you validate your profile, you can login.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.

Note: if you were previously registered on the old Learning Centre eLearning portal (prior to 3 July 2017) your old learner history will be migrated to your new profile, so your records of previously completed eLearning will not be lost.
The Learning Centre training is available to Queensland Government staff who work closely with mental health consumers and to university students undertaking placement within public mental health services. Our training is also available to non-Queensland Health employees working with non-government organisations, private hospitals and other government departments who work closely with mental health consumers.

If you are not working for any of the organisation types listed above, please send an email (including your work or tertiary education email address domain) to the help desk to request access. Requests will be considered on a case by case basis.
You can, however our system does not recognise private or web based email domains (e.g. Hotmail or gmail etc.) - two options are available:

1. If you are able to access your Queensland Health email from home, you can use this to register as you will be able to access your confirmation email, allowing you access to the training.
2. If you are unable to access your work email, please contact the support desk during business hours (3271 8845) to confirm the account manually. You will then be able to continue with your online training.
Unfortunately we have to limit access to our training to employees of Queensland Health, private and government organisations, and tertiary students, working within the mental health sector. The training portal will accept private hospital, other government organisation and tertiary education email domains/ addresses, and does not automatically recognise private or web based email domains (e.g. Hotmail or gmail etc.). Other non-government organisation domains outside of this list are considered on a case by case basis. If you can't create an account using your work or tertiary education email address, please send a request via email providing us with a rationale of how this training is relevant to your work, your organisation's email domain, and a link to your organisation's website. We will consider your request and if approved, your email domain will be added to the system so that you can access training.
To complete one of the eLearning programs follow these steps:
1. Go to the eLearning login page www.qcmhl.qld.edu.au
2. Enter your username and password on the left hand side of the page and select 'Login'
3. Navigate to the course you would like to complete, click on the course name and select 'enrol'.
For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.
If your notification/confirmation/password email has not arrived in your inbox please check your junk/trash email folder, alternatively close your email application and reopen to allow it to synchronise.

Please also check you have entered the correct email address and it is free of errors. For Queensland Health employees please ensure the you have included the 'dot' between your first and last name in your email e.g. firstname.lastname@health.qld.gov.au

Another reason for not recieving an email is that you do not have an account in the system.

If an email is still not received after trying all these options please phone the support desk during business hours.
The passwords for the portal are case sensitive. Please check if the 'Num Lock' or 'Caps Lock' is on before trying again. You can reset your password using the 'Lost password' link available on the login or home screen. You will need access to your registered email address to reset your password using this method.
For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.
A username is not required in the new Learning Centre training system. Your email address and password are all that is required to log in. Contact the support desk during business hours if you have any problems.
Check that you are using the correct email or password.

Also consider if you have re-registered since the updated Learning Centre training system was launched on 3 July 2017. If you were registered previous to this date you are not necessarily still registered system and may need to create a new profile in the system. Go to www.qcmhl.qld.edu.au and follow the prompts.
Note: Unenrolled presentations can no longer be accepted at Learning Centre training events.

All information pertaining to our courses is accessible from the Learning Centre training system, including:
• calendar of scheduled face-to-face training events
• enrolling for face-to-face training
• course information
• access to blended learning
• access to eLearning training
• access to download certificate
If you have not registered to create an account for Learning Centre eLearning or face-to-face training after 3 July 2017, go to www.qcmhl.qld.edu.au and follow the prompts to create your account.

You can then navigate to the calendar and enrol in a training event featured by clicking on the 'view course' link and then select enrol.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.

It is a requirement that the pre-learning eLearning is completed prior to enrolling in the course to ensure that learners understand the foundational concepts of the training - this knowledge must be acquired prior to attending the face-to-face session, they are not applicable in isolation of each other. The eLearning is a component of the full course, and attendance is not considered complete or learning objectives achieved if training is not completed in full and in the prescribed order.

No. If your name does not appear on the attendance list, you may need to attend a future delivery of the course - unenrolled presentations can no longer be accepted at Learning Centre training events. This is to ensure that all responsibilities are fulfilled for the benefit of the service and training participants.

All enrolments must be completed electronically and in full via the Learning Centre training system, prior to the two week cut off date. If you have received a text message confirmation and email, please have them ready to show to the Clinical Educator.
All certificates for eLearning and face-to face training are now provided via the Learning Centre training system, as a downloadable pdf file.

To access your certificate, all associated components of the training will need to be completed including any pre-training and post-training evaluations.

For blended learning the eLearning modules must be completed and the face-to- face training attended (full attendance required) before your certificate is made available.

If you have completed all the required components and are still unable to access the certificate, try refreshing your browser or log out and log in again.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.
Certificate for eLearning courses completed on our system within the last 2 years are available by logging into the system and accessing the course. As long as all components are complete you should be able to reprint your certificate.

Certificates for face-to-face training completed after 3 July 2017 are also available from the training system.

For a step-by-step guide on how to do this in the Training System please refer to the secton: Learning Centre Training System for more information.

If you require a certificate or record for face-to-face training completed prior to 03 July 2017 you will need to contact our training team to make your request.
The Learning Centre cannot issue certificates for courses completed more than two years ago. It is recommended to re-attend training if is has been 2 years or more (1 year in some HHSs - check your local mandatory/requisite requirements) to ensure clinicians are up to date with current best practice, policies, guidelines, legislation and processes.

It is also important to re-attend training if the program has been reviewed and updated to align with current best practice standards and policy.
View one of the following links for more information:
• internal/intranet: qheps.health.qld.gov.au/qcmhl/mhsc.htm
• external/internet: www.health.qld.gov.au/qcmhl/mhscho
Queensland Health staff from the Nursing or Allied Health discipline for completion of approved postgraduate level university studies in mental health clinical practice.
Usually 1 September each year, however this may vary.
Yes, we can add your details to a list and will contact you with a notification email when applications are open.
Please note the Learning Centre no longer plays any administrative or support role for MHPOD. On July 1 2017 MHPOD launched a new single national portal for all users to access - no restrictions apply. To register visit www.mhpod.gov.au
If you were registered on the old platform prior to 1 July 2017, you are required to create an account in the new system, the old MHPOD system has been decommissioned.

Note: If you register with the same email address as used in the old MHPOD, you will be recognised and automatically prompted to locate and migrate your learner history.

If you choose to register with a different email address that is ok, you will be provided the option to 'Find my work' to facilitate a search. Follow the prompts to locate and migrate your learner history - time limits apply. Visit www.mhpod.gov.au for troubleshooting and support options.